Help & Support
We're here to help you get the most out of Bassfinity. Browse our frequently asked questions below, or reach out to our support team directly.
Contact Support
Have a question, comment, or concern? Send us an email and our team will get back to you.
info@bassfinity.comResponse Times
Free Users
48 - 72 hours
PRO Users
4 - 6 hours
Frequently Asked Questions
How do I upgrade to PRO?
Visit our Pricing page and click "Get PRO" to upgrade your account. You can pay monthly or annually for additional savings.
Can I cancel my subscription anytime?
Yes! You can cancel your PRO subscription at any time from your account settings. You'll continue to have PRO access until the end of your billing period.
What payment methods do you accept?
We accept all major credit cards through our secure payment processor, Stripe.
How accurate is BassLens fish identification?
BassLens uses advanced AI to identify fish species with high accuracy. Results may vary based on image quality, lighting, and fish positioning. For best results, take clear photos in good lighting.
How do I use SolunarBass?
SolunarBass analyzes solunar patterns to help you plan your fishing trips. Simply enter your location to see the best fishing times based on moon phases and other factors.
What is TackleLens?
TackleLens is our AI-powered tackle recommendation engine. It analyzes conditions like weather, water temperature, and target species to suggest the best lures and tackle for your fishing trip.
How do I delete my account?
You can delete your account from your profile settings. This action is permanent and will remove all your data from our systems.
Is my data secure?
Yes. We use industry-standard encryption and security practices to protect your data. Read our Privacy Policy for more details on how we handle your information.
Still have questions?
Can't find what you're looking for? Our support team is ready to help.
Email Support